Return / Refund Policy
Last Updated: November 3, 2026
At Fine Art Finishes, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our return and refund policy below.
Returns
Customers may request a return within 7 days of receiving their order, provided the item meets the following conditions:
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The product is unused and in its original condition.
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The product is returned with its original packaging, tags, and accessories, where applicable.
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Proof of purchase or order confirmation is provided.
Certain products may not be eligible for return due to hygiene, safety, customization, or other applicable restrictions.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order.
Please provide:
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Your order number.
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A description of the issue.
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Clear photos or videos showing the damaged or incorrect product.
We will review your request and provide an appropriate resolution.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved or rejected.
Approved refunds will be processed through the original payment method whenever possible.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Exchanges
If you need to exchange an item for another size, color, or product, please contact our customer support team to confirm availability and eligibility.
Return Shipping Costs
Customers may be responsible for return shipping costs unless the item received was damaged, defective, or incorrect due to our error.
Non-Returnable Items
The following items may not be eligible for return:
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Personalized or customized products.
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Perishable goods.
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Items marked as final sale.
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Products that cannot be returned for hygiene or safety reasons.
This does not limit any rights or remedies available under applicable consumer protection laws.
Contact Us
For questions regarding shipping and delivery, please contact us:
Email: Michele.m.watts@gmail.com
Phone: (513) 602-3605
Business Address: 4786 Eastern Avenue Cincinnati, OH 45226